Jili city Terms & Conditions – A Complete Guide for Malaysian Players

Welcome to Jili City ("we", "our platform", or "jili city"). This document contains the Terms & Conditions ("T&S") governing the use of the website, mobile application, and all services provided by Jili City to players in Malaysia.

By accessing jilicity.biz, registering an account, making a deposit, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by all terms set out in this document. If you do not agree with any part of these T&Cs, please do not use the platform jili city.

These T&Cs should be read alongside our other policy documents, including the Privacy Policy, Responsible Gaming Policy, and the specific terms for each promotion or bonus offered. In the event of any conflict, these T&Cs shall take precedence over other documents unless explicitly stated otherwise.

To use our services jili city, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• Aged at least 21 years of age on the date of registration
• A Malaysian citizen or lawful resident
• Have an active, verifiable Malaysian phone number
• Have never self-excluded from the platform jili city or other related entertainment platforms
• Not registered under any self-exclusion programme in Malaysia
• Open an account for personal use only, and not on behalf of any third party
• Have full legal capacity to enter into a binding agreement

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) active account only on the platform jili city. Opening multiple accounts by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or device information — is a serious violation that may result in the freezing or closure of all accounts involved, along with forfeiture of any balances.

3.2 Accuracy of Information

You are responsible for ensuring that all information provided during registration and thereafter is truthful, accurate, and up to date. The use of false identities, incorrect information, or another person's details is strictly prohibited and constitutes a criminal offence under Malaysian law.

3.3 Password Security

You are solely responsible for keeping your account username and password secure. jili city will never ask for your password under any circumstances. You are responsible for all activity that occurs under your account, unless you have reported a compromise to us in writing before the activity took place.

Platform jili city supports a wide range of popular and trusted deposit methods in Malaysia. All transactions are processed in Malaysian Ringgit (MYR) with no hidden charges on our end.

4.1 General Deposit Terms

• You may only deposit funds from an account or e-wallet registered in your own name. Deposits from third parties are not accepted.
• jili city reserves the right to request proof of ownership of the payment method if there is any doubt.
• Any deposit suspected of involving fraud, money laundering, or other illegal activity will be reported to the relevant authorities.
• Daily, weekly, and monthly deposit limits can be set by players through the responsible gaming settings in their account.

Account withdrawal jili city your withdrawals are processed promptly and efficiently. However, certain conditions and procedures must be followed to ensure the security of your transactions.

5.1 Withdrawal Limits & Timeframes

• Minimum withdrawal: RM 50 per transaction
• Maximum withdrawal: RM 50,000 per day for standard accounts
• Processing time: 15 to 30 minutes for standard withdrawals
• Withdrawals exceeding RM 10,000 may require additional verification within 1–24 working hours

5.2 Withdrawal Conditions

To make a withdrawal, you must ensure the following:

• Your account has been fully verified (KYC), including phone number verification
• The chosen withdrawal method must match the method used for deposit (with the first deposit as reference)
• All applicable bonus rollover requirements have been fully met
• There are no ongoing investigations or security reviews on your account

All bonuses and promotions offered by jili city are subject to specific terms that must be understood before accepting any offer. The following general conditions apply to all bonus types unless otherwise stated:

6.1 Rollover Requirements

• The welcome bonus is subject to a rollover requirement of 15x deposit amount + bonus
• Sports Betting bets are calculated at a rate of 50% against the rollover requirement
• Live Casino games count at a rate of 75%
• Slots count at a rate of 100% against the rollover requirement
• The timeframe to complete the rollover requirement is 30 days calendar days from the date the bonus is credited

6.2 Prohibition of Bonus Abuse

jili city uses a smart detection system to identify bonus abuse. The following activities are considered abuse and may result in the cancellation of bonuses and associated winnings:

• Creating multiple accounts to claim registration bonuses repeatedly
• Significant opposing bets (hedging) across different accounts
• Using another person's account to accumulate bonuses
• Any form of collusion between players intended to manipulate bonus conditions

All games on the platform jili city — including slots, live casino, blackjack, roulette, Sports Betting, and live matches — are subject to the following general rules:

7.1 Game Integrity

• All RNG (Random Number Generator) games use algorithms that have been certified and independently audited by internationally accredited bodies
• The advertised RTP (Return to Player) values are theoretical long-term figures and do not guarantee returns in any individual gaming session
• Winnings resulting from technical errors, software faults, or system malfunctions are void and will not be paid out

7.2 Sports Betting & Live Matches

For the Sports Betting section (Malaysia Super League football, EPL, badminton, e-sports, and others) as well as live matches:

• Confirmed bets cannot be cancelled except under circumstances specifically outlined in the bet cancellation policy
• If a match is postponed by more than 24 hours, all related bets will be voided and stakes returned
• Odds are determined by jili city and subject to change until the bet is confirmed
• The Cash Out feature is subject to availability and current odds at the time the request is made

7.3 Payment Errors

In the event of a payment error — whether an overpayment or underpayment — jili city reserves the right to correct the amount without prior notice. Any funds credited in error remain the property of jili city and you agree to return it upon request.

jili city is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help players manage their gaming experience and prevent gambling-related issues.

8.1 Self-Management Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set the maximum amount you are willing to lose within a given period
• Session Time Limit: Limit the amount of time you spend on the platform each day
• Temporary Break: Take a break ranging from 24 hours to 30 days
• Self-Exclusion: Exclude yourself entirely from the platform for a minimum period of 6 months

Protecting your personal data is our priority jili city. Our platform complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

9.1 Data Collection

We collect the information necessary to provide our services, including full name, Malaysian phone number, email address, device information, and transaction data. This information is used solely for platform operations, identity verification (KYC), fraud prevention, and legal compliance.

9.2 Data Sharing

We do not sell or rent your personal data to third parties for marketing purposes. Data is only shared with technical service providers bound by strict confidentiality agreements, or when required by Malaysian law. For full details, please refer to Privacy Policy us.

jili city reserves the right to suspend or close any player's account at any time, with or without prior notice, for the following reasons:

• Violation of any part of these T&Cs
• Suspected fraudulent activity, money laundering, or any other illegal activity
• Opening multiple accounts or bonus abuse
• Providing false or misleading information during registration or verification
• Abusive, threatening, or disrespectful behaviour towards our staff
• Requests from authorised law enforcement agencies
• Failure to complete identity verification (KYC) within the stipulated timeframe

In the event of account closure due to a T&S violation, jili city reserves the right to confiscate any remaining account balance, including bonuses and pending withdrawals. Our decision in such matters is final.

To the extent permitted by applicable Malaysian law, jili city not liable for:

• Any financial losses incurred from playing games on our platform
• Service disruptions caused by factors beyond our control, including internet outages, third-party system failures, or natural disasters
• Any damages arising from unauthorised access to your account due to negligence on your part
• Delays or processing failures caused by third-party financial service providers

jili city reserves the right to amend, update, or replace any part of these T&S at any time at our sole discretion. Players will be notified via an in-platform notice or email at least 14 days prior amendments take effect, except in cases of urgent changes related to security or legal compliance.

Continued use of the platform jili city after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance.

12.1 Governing Law

These T&Cs are interpreted and governed by the laws applicable to the operation of online services. Any disputes arising in connection with these T&Cs shall be resolved through arbitration or other alternative dispute resolution methods in accordance with the procedures established by jili city.