At jili city, your privacy is more than a legal obligation — it is a core value we hold. This document explains in detail how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Welcome to Our Privacy Policy jili city. This document is an agreement between jili city (hereinafter referred to as "we") and you as a user of our platform, regarding how we handle your personal information.
We understand that trust is the foundation of a good relationship between a platform and its users. That is why your privacy is not merely a technical matter handled behind the scenes — it is a responsibility we take seriously every day. Every data decision we make is measured against one simple question: does this protect the best interests of our Malaysian users?
This Privacy Policy applies to all users of the jilicity.biz website and mobile application jili city, as well as all related services we offer to players in Malaysia — including slots, Live Casino, Malaysia Super League Sports Betting, badminton, e-sports, and live matches.
This Privacy Policy complies with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the platform jili city, you consent to the collection and use of your personal data as described in this document.
We collect various types of information depending on how you interact with the platform jili city. The following are the main categories of data we collect:
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) |
| Contact Data | Malaysian phone number, email address | Communications & account verification |
| Financial Data | Payment methods (TnG, DuitNow, GrabPay), transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, operating system, web browser | Security & fraud prevention |
| Usage Data | Games played, session duration, betting history | Service improvement & compliance |
| Location Data | State/city based on IP | Geographical verification & compliance |
This includes information you provide when registering an account, completing your profile, contacting our support team, or filling in forms on our platform. We only request information that is strictly necessary for the stated purposes.
When you use the jili city, our systems automatically log certain technical information such as your IP address, session timestamps, device data, and usage patterns. This data is used primarily for security purposes and to improve the overall user experience.
We never store credit or debit card numbers directly. All payment processing via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, or CIMB Clicks is handled by licensed payment providers that are fully PCI DSS compliant.
jili city use your personal data only for legitimate, identified purposes. We do not use your data for purposes unrelated to the services you use without your explicit consent.
We follow a "data minimisation" approach — meaning we only collect data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data.
jili city sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. However, there are limited circumstances where we may need to share your information with certain parties:
We work with certified technical service providers who assist us in operating the platform, processing payments, and providing security infrastructure. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we specify. They are not permitted to use your data for their own interests.
We may disclose your personal information to the relevant authorities when required by Malaysian law, a court order, or a valid request from a law enforcement agency. In such circumstances, we will notify you (where permitted by law) prior to any disclosure.
In the event of a merger, acquisition, or sale of assets jili city, your personal data may be transferred as part of the business assets. You will be notified in advance and given the option to opt out should any material changes to our privacy policy occur.
Our commitments: Your personal data will never be sold to advertisers, data brokers, or any third-party commercial entity for marketing or advertising purposes unrelated to the services of jili city.
We continuously invest in the latest security infrastructure to protect your personal and financial information from unauthorised access, modification, disclosure, or destruction.
While we take all reasonable precautions, no data transmission or storage system on the internet can be guaranteed 100% secure. If you suspect your account has been compromised, please contact support jili city immediately via live chat.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jili city:
To exercise any of the rights above, submit a written request to our Data Protection Officer at privacy@jilicity.biz or via the in-platform live chat. We will acknowledge your request within 3 business days and provide a full response within 21 business days.
Platform jili city use cookies and similar tracking technologies to enhance the user experience, maintain platform security, and analyse usage. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Ensures core platform functions operate correctly — login, account sessions, security. Cannot be disabled. | Session / 30 days | |
| Remembering your preferences such as language, display settings, and favourite games for a more personalised experience. | 1 year | |
| Helps us understand how players use the platform through statistical data, without directly identifying any individual. | 2 years |
You can manage cookie settings through your web browser. However, disabling mandatory cookies may affect platform functionality and could prevent you from logging in or playing normally.
jili city retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Types | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account + 5 years | KYC compliance & potential investigations |
| Financial transaction records | 7 years | Malaysian tax & AML legal requirements |
| Support communication logs | 3 years | Complaint resolution & quality audit |
| Technical data & access logs | 12 months | Security & fraud detection |
| Marketing data (where permitted) | Until you withdraw your consent | Promotional communications |
Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
In the course of platform operations, some of your personal data may be processed or stored on servers located outside Malaysia, including in the Asia Pacific region. Any such transfer is carried out with appropriate safeguards in place:
Regardless of where your data is physically processed, the level of protection applied will always meet or exceed the requirements of Malaysia's PDPA.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer jili city through the following channels:
Policy Amendments: We reserve the right to amend this Privacy Policy from time to time. You will be notified of any material changes via an in-platform notice or email at least 14 days before taking effect. Continued use of the platform jili city after the effective date will be considered acceptance of the updated policy.
Six layers of protection ensuring your privacy is respected at all times
Jili City's entire data management operation has been redesigned to fully comply with Malaysia's Personal Data Protection Act 2010, including the appointment of a dedicated Data Privacy Officer.
Our security infrastructure is built to the same standard as Malaysia's leading banks. Your data is encrypted both in transit and at rest using the latest technology.
Jili City has never sold, and will never sell, players' personal data to any third party for marketing purposes. This is a commitment we will not compromise under any circumstances.
You have full control over your data — from accessing, correcting, and downloading to deleting it. All of this can be done through your account settings or by contacting us.
All payment methods at Jili City — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks — are handled by certified payment providers with full PCI DSS compliance.
In the event of any security incident affecting your data, we are committed to notifying you and the relevant authorities within the timeframe required by Malaysian law.
With PDPA-standard data protection, 256-bit SSL encryption, and a strict no data-selling policy, you can focus on enjoying the best gaming experience at jili city with complete peace of mind.
For Malaysian citizens aged 21 and above only. Please gamble responsibly.